Privacy Policy for Pearl of India
Last Updated: 26/07/2025
At Pearl of India, we prioritize your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website, dine with us, or interact with our services.
1. What Information Do We Collect?
We may collect the following data:
- Contact Details: Name, email address, phone number (when booking a table, ordering takeaway, or subscribing to newsletters).
- Payment Information: Card details (processed securely via third-party providers like Stripe or PayPal; we do not store full payment data).
- Dining Preferences: Dietary requirements, special requests, or feedback (to enhance your experience).
- Technical Data: IP address, browser type, and device information (via cookies when you visit our website).
2. How Do We Use Your Data?
We use your information for:
- Fulfilling Requests: Processing reservations, takeaway orders, and deliveries.
- Communication: Sending booking confirmations, updates, and promotional offers (only if you opt-in).
- Improving Services: Analyzing feedback to refine our menu, ambiance, and customer experience.
- Legal Compliance: Meeting tax, safety, and regulatory requirements.
3. Do We Share Your Data?
We do not sell your data to third parties. We may share it with:
- Trusted Partners: Payment processors (Stripe, PayPal), delivery services (Deliveroo), or email marketing tools (Mailchimp)—all compliant with data protection laws.
- Legal Authorities: If required by law (e.g., police requests).
4. How Long Do We Retain Your Data?
- Booking Records: 3 years (for tax and legal purposes).
- Marketing Subscriptions: Until you unsubscribe.
- Cookies: Up to 2 years (see our Cookie Policy below).
5. Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Correct inaccuracies.
- Delete your information (except where legally required to retain it).
- Restrict how we use your data.
- Object to marketing communications.
- Port your data to another service.
To exercise these rights, email us at privacy@pearlofindia.co.uk or write to us at:
Pearl of India, 12 Quiet Street, Bath, BA1 2JS.
6. Cookies & Tracking
Our website uses cookies to:
- Remember your booking preferences.
- Analyze traffic (via Google Analytics) to improve usability.
- Deliver targeted ads (only if you consent).
Manage Cookies: Adjust your browser settings or opt out via our cookie banner.
7. Security
We protect your data with:
- Encryption (SSL/TLS for online transactions).
- Restricted Access (only authorized staff can view your information).
- Regular Audits to ensure compliance with data protection laws.
8. Changes to This Policy
We may update this policy periodically. The latest version will always be available on our website.
9. Contact Us
Questions? Email privacy@pearlofindia.co.uk or call 01225 42232.
